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Security & Privacy Policy

MST.CENTER Commitment To Your Privacy

MST.CENTER respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury retail experience we aim to provide. MST.CENTER will ensure that all information protection and customer legislation standards are met when handling any of your personal information.

References in this Privacy Policy to "we", "us" and "MST.CENTER" are to MYSTIQUE®.

What Information Do We Collect And How Do We Use It?

We collect and use information about you to ensure that we can continue to provide you with a luxury retail experience. You provide us with your information directly when you make a purchase, sign up to become a MST.CENTER member, shop online, use the MST.CENTER App, or register to take part in a competition We also collect elements of your information indirectly such as the route you have taken around the MST.CENTER Store.

We may analyse the information that you supply to us and share your personal data with third parties who help us segment and understand our customers by providing additional information. We use this to provide you with a more personalised experience.

Information Collected When You Make A Purchase

When you make a purchase at any of our retail outlets or online, we will collect necessary information about you to ensure we can fulfil your order or chosen service.

If you choose to pay by card, we will need to collect your payment information in order to process card payments. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions, to comply with anti-money laundering obligations for high value transactions, or to ensure that we comply with our legal obligations.

Where you place an order with MST.CENTER for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third party couriers to deliver your order and will need to share your contact information with them for this purpose.

Shopping Online

When you visit MST.CENTER, we collect information about your device to ensure we can continue to drive innovation and improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Examples of where these cookies are used include: to store how many items are in your shopping bag, to determine anonymously when you are signed in and to determine which currency we should use based on your preferred delivery location when displaying prices to you. Other cookies are used for analytics purposes which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site. Finally, some cookies are used to provide you with personalised advertisements when you visit other selected websites, after your visit to MST.CENTER. These advertisements will be in the form of ‘banner advertising’ and will show you products that we believe you will be interested in, based on your browsing history on our website. For more information about how MST.CENTER uses cookies, please refer to our Cookie Policy.

When you make a purchase on MST.CENTER, we will collect information about you to ensure we can fulfil your order or chosen service (including your name, contact details and delivery address). You will be offered the opportunity to use our guest checkout path or to create an online account on our website. In order to register an online account, we will ask you for your name and contact details. You will also be asked to create a password and have the option of linking your MST.CENTER membership.

How Do We Keep Your Information Secure?

We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.

Information you provide to one of the MST.CENTER may be shared within the MST.CENTER companies. We also work with a number of third parties to help us deliver an excellent service to you. We require all third parties that interact with information to undergo an Information Security Due Diligence Assessment to ensure that information is only shared where third parties have appropriate security measures in place.

We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent. MST.CENTER does not routinely share information outside of the European Economic Area (EEA). If it is necessary we will only do so with the relevant protection in line with data protection legislation requirements.

How Long Will MST.CENTER Keep My Information?

MST.CENTER is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where MST.CENTER no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.

If you have registered for an account on MST.CENTER, then we will continue to retain your personal information in order to maintain your account. We understand that some of our customers do not shop with MST.CENTER on a regular basis, but if you have not made a purchase with MST.CENTER for a continuous period of four years, then we will delete your account details and all personal information that we hold about you. If you wish to use your account after this time, you will need to sign up to a new account.

If you have not registered for an account on MST.CENTER, but you have signed up to receive MST.CENTER’ marketing communications, then MST.CENTER will only retain your information for as long as we have your consent to send you marketing.

Where you shop online with MST.CENTER but use our guest checkout path, we will only retain your personal details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds and guarantees (unless you also receive MST.CENTER marketing communications, in which case we will add this order information to your customer record).

Please note that if you have registered for an account on MST.CENTER, but choose to use our guest checkout path, we will add the guest checkout purchase to your customer record internally automatically. It will not be visible on your order history page as that will only show orders though the registered user journey. If you would prefer for this not to happen, then please use a different email address not already registered with MST.CENTER.

Contacting Us

When you contact MST.CENTER through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note, if you contact MST.CENTER by phone your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored (without your consent) to allow MST.CENTER to collect information for security and regulatory purposes.

How Will I Know If This Privacy Policy Changes?

If we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.

Any future changes to our Privacy Policy will be updated online at MST.CENTER with the last date of update displayed as below We encourage you to check this site periodically to learn about the information that we collect, use and share.

The MST.CENTER Privacy Policy was last updated in April 2019.

Security Policy

Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.

Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.